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V360 Amazon Prime App issue

Brian1976
Joining in

on ‎22-03-2022 19:21

Randomly when playing a program in Amazon Prime it starts showing the audio and visual from live BBC but continues to show the Prime subtitles.

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2 REPLIES 2

Paul_DN
Forum Team
Forum Team

on ‎25-03-2022 15:35

Hi Brian1976,

Thank you for reaching out to us in our community and welcome, sorry to hear you are facing issues with the subtitles on amazon prime, doe this happen on just the app on your Box or on other devices?

Regards

Paul.

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Randy11
Joining in

on ‎26-03-2022 05:35

@Brian1976 wrote:

Randomly when playing a program in Amazon Prime it starts showing the audio and visual from live BBC but continues to show the Prime subtitles.  ACE Flare

Also.... Do other streaming apps/VoD work?

It's the same internet connection being used for all online services, this will help ID if this an app-specific issue or a more general connectivity problem.

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