User name and password not recognised

[fkeating]

I am going around in circles.  I cannot access on-demand and when I enter my user name and password when prompted on the help page, it is not recognised.  The same name and password is recognised however when I sign in to my account on-line. Any ideas please.

[japitts]

What is the error message/error code when you try to access OnDemand - what happens?

The login error sounds like a separate issue - let's keep this post to the TV issue, and then you can start a separate post about the login issues - most likely here 

[Molly_G]

Hey @fkeating,

Welcome to the forums and thanks for your post! Sorry for the log-in issues you've been having.

If you are still in need of further assistance, please let us know and as per japitts questions, what exactly is occurring when the system does not let you log in?

Kind regards,