Upgrade to virgin tv 360 failed

[Daveg16]

I have just renewed my contract and have been sent remote for tv 360. Upgrading to virgin tv 360 just keeps failing with error MA1/3/50. I’ve reset v6 box and my hub and still doesn’t work. At this point I wish I’d never bothered staying with virgin!

Rang support and got cut off when being transferred to technical support!

Any ideas?.

thanks

[japitts · Accepted solution]

So you've chosen to convert to TV360 at the same time as agreeing a new bundle, you should have received the new remotes and then had the app icon appear on your V6 menu.

An MA error code is usually 360-platform, but suggests a mismatch between your account and box software - one is running 360, the other is TiVo based.

Is your box still functional for live TV, recordings and/or VoD? And if so, is it running TiVo software or TV360? V6 has the TiVo logo next to the video preview, 360 doesn't.

Ultimately, this will likely need VM to intervene. For that you can either wait here (which might take a couple of days) or persist with calling in.

[Daveg16]

Thanks for the reply. my box is still functional for live tv and playback etc.  My video preview still says TiVo.

[japitts]

At least you have a functional TV service, many other users have posted on here with a failed conversion without that.

Hopefully VM staff will be along in a few days to advise further.

[Gareth_L]

Hello Daveg16,

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with your 360 upgrade.
Id like to take a look into this for you. 
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L

[Daveg16]

It’s ok … all up and running now