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Upgrade to 360

Jerry007
On our wavelength

on ‎08-03-2023 22:32

Agreed to upgrade to 360 early this morning plus extra channels sports/films, box comes next monday but i was told the extra channels would kick-in today on my current box but nothing has happened yet ?

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3 REPLIES 3

japitts
Very Insightful Person
Very Insightful Person

on ‎08-03-2023 22:44

What is your current box - is it a TiVo or a V6? https://www.virginmedia.com/care/tv-fault/which-tv-box 

TiVo's are hardware swapped to TV360, V6 are software-converted.

If the TV360 conversion and a package change, were all entered under the same order - then it's likely everything will be activated at the same time. If that includes a new kit delivery, then the additional channels may be delayed until then.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Jerry007
On our wavelength
In response to japitts

on ‎08-03-2023 22:46

I have a v6 but there is a new hub tv360 due to be delivered next week

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Paul_DN
Forum Team
Forum Team
In response to Jerry007

on ‎11-03-2023 09:49

Hi Jerry007,

Thank you for reaching out to us in our community and welcome back, when you upgrtade and new equipment is included the package will change once the new equipment is activated, apologies if this wasn't advised.

Regards

Paul.

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