on 07-03-2022 20:03
Twice I’ve requested to update my V6 to the 360 software. And twice I’ve never received any new remotes.
How do I successfully manage to get the upgrade?
thanks
on 07-03-2022 20:09
Hi @mightypie
Have you tried the 360 upgrade link on the following page?
https://www.virginmedia.com/tv/virgin-tv-360/upgrade
on 07-03-2022 22:26
Hi mightypie,
If you want to speak to someone I suggest you phone 150 from a Virgin phone and speak to retensions they will be able to process your change to 360 and may be able to offer you a better deal than you are on.
on 08-03-2022 09:52
Doesn’t work for me
on 08-03-2022 09:54
I’ve tried calling twice, both times I was told that I would be sent new remotes. But they have never arrived
on 08-03-2022 12:07
on 10-03-2022 13:30
Hi mightypie,
Thank you for your post. I'm sorry for any frustration you have had with getting this resolved.
I have taken a look on our side and it looks like you have been able to speak with the team.
Please do let us know if you still require any assistance.
^Martin