on 29-01-2023 11:47
So I tried to upgrade my V6 box to 360 - fail, error MA3/14/40.
I search this forum for advice and follow it, with the results -
At the end of all this the only difference I see is that the error code has changed from the original MA3/14/40 to MA1/4/40.
Is there a VM techie here who can advise on what more I can do apart from trying the lottery of phoning the help line?
on 29-01-2023 12:53
If you want to wait on here for VM staff to respond, that's an option - but you're likely looking at a couple of days.
If you're looking for a more immediate response, then you're better off calling in.
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on 30-01-2023 16:47
30-01-2023 16:57 - edited 30-01-2023 16:58
Hi @mhl
I may be wrong but I don't think you will receive the two new boxes that are being "sent out". VM don't usually send out replacement boxes, it's normally a manned installation and a tech brings the boxes with them.
The correct course of action after performing the steps you have tried is usually for the agent to pass it to second level support for them to either re send the signal, or update the systems, and if that fails VM then send out a tech with replacement boxes.
A member of the Forum Team should pick this up for you and check
on 30-01-2023 17:52
@newapollo
I will admit I was a bit surprised when I was told that two new boxes were being sent directly to me (and that I should receive tracking information within 72 hours). I was under the impression that VM use delivery & installation by their own people as you describe - my existing V6 boxes were delivered and installed by one of their techs/engineers. I'm pretty tech-savvy and comfortable installing and working with electronic/IT kit, but I'm happy for VM to be responsible for correct fitting and operation of their own boxes. Probably the offshore call centre staff aren't familiar with VM policy on installation at end-user premises.
on 01-02-2023 18:51
Hi there mhl,
Thanks for your post and welcome back to the community.
Apologies for the issues faced with the upgrade, so we can investigate this further I've dropped you a PM.
The message will appear within the purple envelope icon.
Regards,
on 02-02-2023 09:31
@Kain_W
No PM received ..? I'm still waiting for any sign of VM assistance with this problem.
on 06-02-2023 09:50
Many apologies for that mhl,
The message has been sent now and will show within the purple envelope icon.
Regards,