on 18-09-2020 10:27
Have just upgraded(?) From dual Tivo6 environment to a Tivo360 with secondary box.
First impressions are this does not seem to be an upgrade for following reasons. If some of these are wrong or can be achieved on a Tivo360 then please let me know. Otherwise i feel i have been cheated and instead of an upgrade i have actually got downgraded!
Am I missing something or is TIVO6 with APP a much more user friendly environment with more features. I am seriously thinking of asking for my two TIVO6 boxes back.
Regards
Ken
Answered! Go to Answer
on 18-09-2020 10:43
Hello
At the moment the v360 box is on an extend customer trial and the software may change before it goes live to all customers, and from what I have been told once you are on the v360 there is no option to go back to the v6 box. One of the trail team will get back to you on this.
@TrialsTeamcan somebody please pick this up.
Regards Mike
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on 18-09-2020 10:45
The 360 is currently in Beta so ecpect a lot of updates and improvements
When you set a series link let's say season 5 it will record season 5,6,7 but not seasons 4.3.2,1
There are two searches on the guide page in the app one searches for a channel the other for a program
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on 18-09-2020 12:41
When I switched to V6 boxes I thought that Virgin were finally on the right track and know have a system which is easily as good as Sky's older system and so much better and flexible than the current SkyQ setup. Off the top of my head the only advantage Sky has over the V6 boxes (and older TiVo) are the live EPG updates.
But it seems that the Horizon system being implemented in the UK will be similar to SkyQ (from what I have read and comments from those who have switched/trialling the new service) which is a vast disappointment. At least if it was the full Horizon setup with cloud storage that would at least be seen as an improvement (i.e. no more box swaps and losing recordings due to hard drive failures) and the whole idea that mini boxes only work from the main box is ludicrous (I am sure that someone also said they still need a proper coax cable connection so not even as flexible as SkyQ). If the main box fails then you have no cable TV services as the mini boxes are useless on their own. With multiple V6 boxes you can at least swap them around so it only causes minimal disruption until an engineer can be arranged.
Definitely looks like a downgrade to me!
18-09-2020 13:35 - edited 18-09-2020 13:41
on 21-09-2020 09:14
on 18-09-2020 10:43
Hello
At the moment the v360 box is on an extend customer trial and the software may change before it goes live to all customers, and from what I have been told once you are on the v360 there is no option to go back to the v6 box. One of the trail team will get back to you on this.
@TrialsTeamcan somebody please pick this up.
Regards Mike
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
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on 18-09-2020 10:45
The 360 is currently in Beta so ecpect a lot of updates and improvements
When you set a series link let's say season 5 it will record season 5,6,7 but not seasons 4.3.2,1
There are two searches on the guide page in the app one searches for a channel the other for a program
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 18-09-2020 12:41
When I switched to V6 boxes I thought that Virgin were finally on the right track and know have a system which is easily as good as Sky's older system and so much better and flexible than the current SkyQ setup. Off the top of my head the only advantage Sky has over the V6 boxes (and older TiVo) are the live EPG updates.
But it seems that the Horizon system being implemented in the UK will be similar to SkyQ (from what I have read and comments from those who have switched/trialling the new service) which is a vast disappointment. At least if it was the full Horizon setup with cloud storage that would at least be seen as an improvement (i.e. no more box swaps and losing recordings due to hard drive failures) and the whole idea that mini boxes only work from the main box is ludicrous (I am sure that someone also said they still need a proper coax cable connection so not even as flexible as SkyQ). If the main box fails then you have no cable TV services as the mini boxes are useless on their own. With multiple V6 boxes you can at least swap them around so it only causes minimal disruption until an engineer can be arranged.
Definitely looks like a downgrade to me!
18-09-2020 13:35 - edited 18-09-2020 13:41
on 18-09-2020 14:28
It was not explained that I would be a Beta tester for Virgin when accepting this "upgrade"
How do I get all these gripes fed back to Virgin. I have been a relatively satisfied customer single Cable Corporation days pre 2000 but this has left me smarting because i seem to have lost more thN i have gained.
Ken
18-09-2020 15:39 - edited 18-09-2020 15:40
Hey Ken
It's not a Beta test, or a trial, it's being rolled out slowly to different customer groups first.
Ken all I can say is give it a little bit of time, and if in doubt please use the voice control and it might surprise you. There is definitely room for improvement for this service when it comes to management of recordings, in that it's up against TiVo which is the best recordings management tool in the world, but it will get better with every software release. Keep giving feedback on here, it's very useful.
on 18-09-2020 16:13
The reason i found the buffer problem so quickly is it was a very valuable feature on the old V6 and is sorely missed on the new V360.
I have not used voice control for either TV or V6 and now V360 but will give it a try.
The V360 box has a lot of updates needed to begin to compare to flexibilty of V6.
Why did they not replace a dual V6 installation with a dual V360 main box one? I can live without the mini box as long as two V360 main boxes can stream recordings between them for viewing like the old V6 did. Brilliant feature.
if the main V360 box is down for whatever reason (box failure, delibrrate power down for DIY work) but not Virgin network failure, would the mini V360 still be able to show live TV channels ( appreciate it cannot show recordings as they are on the failed main box. What about the LAN connection between them. Would loss of the LAN connection on the mini box affect it even if main box is still connected to Virgin, powered up but maybe also lost LAN connection ( perhaps through Superhub failure)?
Happy to air my grumps 🙂 on here if i think they may improve things.
Look forward to your feedback
Ken
on 18-09-2020 16:51
on 20-09-2020 10:27
Well the voice control does appear to make things easier if you know the command syntax.
Good things are
A Problem we hit with Find and Goto is knowing full title of channel and pronounciation. Eg, QUEST failed to work because it is QUEST HD or QUEST RED but also because it kept getting QUEST as QWEST. We found spelling out Q U E S T HD worked as well.
it is really annoying not being able to edit a series link to avoid recording Reruns of same episode. Eg, Neighbours on series link set up for Lunchtime seems to invatiable also record same episode at teatime. Now this might be because the recorded episode has been watched and deleted before the repeat but with the V6 option of New Only it never happened. Will have to investigate if the recording is still there at repeat time if it records again.
If you wake up minor V360 to play a recording and the Master V360 is asleep does it have to wake up the Master before it can do so?
When using App and connecting to either box while they are asleep you need to remotely wake them up via the App. This can seemingly take forever (to even feeling like never) but if you exit the App having started the process and then Restart the App it appears to open connected much quicker than simply waiting for the connection to take.
Still investigating more so will feedback more user experiences tomorrow
Ken