Undefined recording

[russdavies]

For the last two evenings, Eastenders recorded (using a series link - and it’s for my wife, not me) but when looking at the list of recordings, it is shown as “undefined, ep**”. When it’s selected to play it back, it shows all the details correctly. Anybody else seen this?

Also, why does it keep recording repeats of programs that were recorded, watched and deleted a few days before? I’ve got it set to record only from current series onwards, but it still records repeats of programs we’ve already watched. Why can’t it be like TiVo which was so much better. The only benefit I can see with 360 is the voice commands.

[mtls15789]

Mine still says undefined. Let's hope it resolves itself soon

[Ernie_C]

It appears to have been fixed by the latest software update to 4.42.

[mtls15789]

Thank you. Our area is still on 4.41. Hopefully it will upgrade soon 🙂

[frosty1977]

@mtls15780

Factory reset your box and it will install the latest update. Just select keep recordings at the final step.

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@mtls15789 wrote:

Mine still says undefined. Let's hope it resolves itself soon

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[mtls15789]

Thank you I will 

[Kath_F]

Hi guys, 

Thanks for taking the time to update us on this. 

We're glad the new software release has fixed this issue for you. 

If you have any further issues, please pop back in the Community and let us know. 

Take care,