on 20-08-2022 17:41
I can't seem to switch my new box on with the remote or directly on the box itself
I've tried turning the power off to the box and also rebooted the router but it hasn't made any difference
The light on the box moves from flashing, with a WiFi symbol showing, and an icon on the screen that is an arrow pointing downwards that looks like a download symbol..?
But it's stuck in a loop going round and round
Any Ideas on how to resolve?
Thanks for any help 😁
Answered! Go to Answer
on 20-08-2022 17:43
Is the coaxial plugged in at the back?
If it is check that it's tight, if it's not it needs to be
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on 20-08-2022 17:43
Is the coaxial plugged in at the back?
If it is check that it's tight, if it's not it needs to be
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on 20-08-2022 17:47
Thanks for your reply
All cables seem to be plugged in correctly 🤷♀️
on 20-08-2022 17:53
If the connections are all finger-tight and the box still won't start, I'd recommend you call into faults to report it.
That or wait on here for this post to be picked up, but that might take a day or so.
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on 23-08-2022 08:13
Hi @SarahH2,
Welcome to our community forums and thank you for your first posts.
Sorry to hear you are having issues switching on your TV box as well as issues with your hub. Just to confirm, have you tried the following link to see what your hub lights mean? https://virg.in/ConnectHelp . Also, does your TV box not power up at all? https://www.virginmedia.com/help/virgin-tv-restart-or-reset-your-box#tab2 If not, please let me know and I will do my best to help.
Thanks,
on 23-08-2022 08:29
Thanks for your reply
The box does have power but can't get past the welcome screen
I've spoken to someone at Virgin now and have arranged for a technician to call out as they have said the box needs replacing
on 25-08-2022 13:23
Thank you for the reply @SarahH2.
Let us know how the appointment goes and keep us informed 🙂
Kind regards.