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Unable to start Virgin Box

SarahH2
Joining in

I can't seem to switch my new box on with the remote or directly on the box itself

I've tried turning the power off to the box and also rebooted the router but it hasn't made any difference

The light on the box moves from flashing,  with a WiFi symbol showing, and an icon on the screen that is an arrow pointing downwards that looks like a download symbol..?

But it's stuck in a loop going round and round 

Any Ideas on how to resolve?

Thanks for any help 😁

1 ACCEPTED SOLUTION

Accepted Solutions

dannylau
Very Insightful Person
Very Insightful Person

Is the coaxial plugged in at the back? 

If it is check that it's tight,  if it's not it needs to be 

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6 REPLIES 6

dannylau
Very Insightful Person
Very Insightful Person

Is the coaxial plugged in at the back? 

If it is check that it's tight,  if it's not it needs to be 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Thanks for your reply

All cables seem to be plugged in correctly 🤷‍♀️

japitts
Very Insightful Person
Very Insightful Person

If the connections are all finger-tight and the box still won't start, I'd recommend you call into faults to report it.

That or wait on here for this post to be picked up, but that might take a day or so.

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Hi @SarahH2,

Welcome to our community forums and thank you for your first posts.

Sorry to hear you are having issues switching on your TV box as well as issues with your hub. Just to confirm, have you tried the following link to see what your hub lights mean? https://virg.in/ConnectHelp . Also, does your TV box not power up at all? https://www.virginmedia.com/help/virgin-tv-restart-or-reset-your-box#tab2 If not, please let me know and I will do my best to help.

Thanks,

Akua_A
Forum Team

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Thanks for your reply

The box does have power but can't get past the welcome screen

I've spoken to someone at Virgin now and have arranged for a technician to call out as they have said the box needs replacing  

Thank you for the reply @SarahH2.

Let us know how the appointment goes and keep us informed 🙂

Kind regards.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs