on 26-04-2022 13:48
on 26-04-2022 16:31
Sounds like you have 2 boxes as you say the one upstairs works, why not try swapping the boxes and see if the problem follows the box. Do you have 2 upgraded V6 boxes or 1 and a mini box.
on 26-04-2022 17:25
One and a mini box just tried swapping them it was the main box any ideas?
on 26-04-2022 19:03
If the problem has followed the box then it looks like the box has a problem, you can check if both boxes have the same audio settings and also try changing the settings to see if that makes any difference. If it's still the same you will need to call Virgin on 150 from a Virgin phone to report a fault or wait for a forum team member to pick this up which maybe a couple of days. It just seem odd that it's only the Virgin Ultra channel.
on 26-04-2022 19:21
If this were an issue of picture breakup, then VM-TV-UltimateHD is the only broadcast channel apart from Desi Entertainment and a few radio channels, that are on one particular transport stream.
But I'm not convinced this is a signal issue, given that a streaming service is also affected.
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on 29-04-2022 12:12
Hello @ianwilliamsina,
Welcome back, thanks for posting.
I am sorry for the sound issues on your TV services.
I can see you have had help from our Community members, has this helped resolve your issue?
Many thanks,
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on 04-05-2022 11:53
All sorted thank you all
on 06-05-2022 13:58
Glad to hear this @ianwilliamsinsa.
Please do not hesitate to contact us if you need any further help 🙂
Thanks,