on 16-12-2021 19:29
Tv turns itself off at exactly 7.15 every night.
Tried turning off and resetting no joy
16-12-2021 20:37 - edited 16-12-2021 20:38
I assume you mean the 360 box turns off.
Try going to Settings, System and changing the Standby timer option to see if that makes any difference.
on 16-12-2021 20:53
Thanks for getting back. Yup tried that but no success. Just so odd. Every night same time.
on 16-12-2021 20:57
Have you tried a factory reset, you can select option 1 to keep your recordings.
on 16-12-2021 21:03
Thank you. I'll try that later on. I had thought of it but was concerned about losing recordings. Option one it will be.
thanks again.
on 16-12-2021 21:10
🤞
on 17-12-2021 19:20
Hi again
just when I had hoped the factory reset would resolve the issue. It didn't
before I contact Virgin do you have any other thoughts?
on 17-12-2021 21:20
Hi,
As the factory reset didn't work I would try turning off the 360 at 7 and then back on again to see if it still goes off at 7:15 to check if it's related to the time or a timer related problem from some inactivity function or something similar.
Is it just the 360 that goes into standby or does it turn the TV off as well.
on 17-12-2021 21:32
Thanks again. I'll give it a go tomorrow.
Both the box and tv turn off.
on 20-12-2021 10:22
Good Morning @georgehrogers, sorry to hear of issue with the set top box and TV, has this since been resolved off the back of the helpful advice from @roy247?
Kindest regards,
David_Bn