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Tv turns off every night same time

georgehrogers
Tuning in

Tv turns itself off at exactly 7.15 every night. 
Tried turning off and resetting no joy 

22 REPLIES 22

roy247
Community elder

I assume you mean the 360 box turns off.

Try going to Settings, System and changing the Standby timer option to see if that makes any difference.

 

Thanks for getting back.  Yup tried that but no success. Just so odd. Every night same time. 

Have you tried a factory reset, you can select option 1 to keep your recordings.

 

Thank you. I'll try that later on.  I had thought of it but was concerned about losing recordings. Option one it will be. 

thanks again. 

🤞

Hi again

just when I had hoped the factory reset would resolve the issue. It didn't 

 

before I contact Virgin do you have any other thoughts? 

Hi,

As the factory reset didn't work I would try turning off the 360 at 7 and then back on again to see if it still goes off at 7:15 to check if it's related to the time or a timer related problem from some inactivity function or something similar.

Is it just the 360 that goes into standby or does it turn the TV off as well.

 

Thanks again.  I'll give it a go tomorrow. 
Both the box and tv turn off. 

Good Morning @georgehrogers, sorry to hear of issue with the set top box and TV, has this since been resolved off the back of the helpful advice from @roy247?

Kindest regards,

David_Bn