Tv speech

[Anitag2412]

Good afternoon 

i an new to Virgin and since setting it up, the peoples mouth movement is delayed to the speech, how do I correct it please?

many thanks 

[newapollo]

Hi Anitag2412,

For Sound issues go to Setting > Audio & Video - try setting Dolby Audio to always convert.

You can also try different settings such as follow content or disabled

If you are using a sound bar try connecting the 360 to a TV HDMI port without ARC.

If you are connected to a HDMI ARC connector on the TV try connecting to a non ARC HDMI connector, using ARC has been a problem for some people.

Then if you are using  fibre optic straight from the 360 to your sound bar, set Dolby to Follow Content.

[Anitag2412]

Thank you for your help, in sync now with 360 from sound bar.. sounds different, so have to get used to that.. 

is there a E4 hd on virgin, as I don’t seem to be able to find it..

as you can tell I am a virgin virgin tv customer 🤦‍♀️

[newapollo]

Hi again @Anitag2412 

Thanks for the update.

Pleased to see it's all working now.

E4 HD is on channel 163.

Here's a PDF link showing the 360_Channel_Guides/ChannelGuide_360_October_21.pdf 

[Anitag2412]

Oh I don’t have that channel on my package, I used to get it on sky.. never mind 

thank you

[newapollo]

Hi again @Anitag2412 

E4 HD can be subscribed to as one of the Personal Picks addons. They are grouped into Entertainment & Drama, Entertainment & Documentaries, Entertainment & Lifestyle, Entertainment & Sport Lite and Kids categories. (it's included in all of the Personal Picks apart form the Kids Personal Pick.)

The kids Personal Pick is £5 a month.  With the other Personal Picks, the first one you add is an extra £7 a month, any additional ones are £5 a month. You can cancel the Personal Pick at any time by giving 30 days notice. It won't affect your contract or any discounts you have.

There are a selection of Personal Picks <<< Click Here >>> 

Should you decide to add a Personal Pick you will need to  call  150 from a Virgin landline, or 0345 454 1111, options 1,1 and 4 (Changes to your package) but best to call between 8am and 10am to avoid call queues, or late afternoon around tea time