Tv box in a boot loop

[alangalaxy]

Hi, my Virgin 360 box did an update a couple of days ago and is now in a bootloop, I get the multi language welcome screen followed by the "Starting Up" screen, then it just goes back to the welcome screen again.

I tried holding down the + and power buttons simultaneously whilst restarting the box but it just goes back into a loop. I'm loath to phone Virgin for obvious reasons so this is my last ditch attempt to find a cure.

Can anyone help please?

[newapollo]

Hi alangalaxy 

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@alangalaxy wrote:

I tried holding down the + and power buttons simultaneously whilst restarting the box but it just goes back into a loop. I'm loath to phone Virgin for obvious reasons so this is my last ditch attempt to find a cure.

Can anyone help please?

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Try holding the - (minus) button instead of the + (plus) button

Also make sure you have turned off the 360 at the switch before holding down the power and + or - minus buttons at the same time, and keep holding them both for a furhter 30 seconds when turning the 360 back on.

[Ashleigh_C]

Hi there @alangalaxy 

Thank you so much for your post and welcome back.

I'm so sorry to hear that you have faced this issue with your set top box, I can see that you have spoken to our team since your last post. Can I ask what they have advised?