Tv and sound out of sync

[JP13]

I have just had virgin fibre and tv installed. The tv and sound keep going out of sync. No problem with cables etc as it does it on all 3 tvs connected also can’t find Disney plus on the app. My sky tv was flawless wish I hadn’t changed. Only did change as it was cheaper. You can resolve it if you reset the box but doing this every day is unacceptable. Please help me.

[roy247]

Hi JP13,

I will answer the easy question first, there is no Disney + App on the 360.

Lip sync problems, I assume you have found the setting in Audio and Video and this doesn't work. You say you have 3 TV's are they all connected to 3 different 360 boxes or are you using some splitter to one box. Wotking on an individual basis is the box connected to a soundbar or directly to the TV. If directly to the TV make sure it's not connected to the HDMI-ARC connector on the TV. Set the dolby to follow content, you can also try the other 2 settings,  another option is to use a fibre optic cable if using a soundbar.

[newapollo]

Hi @JP13 

Do you have a Volt package? If so you may qualify for O2 extras, one of which includes 6 months free Disney Plus, however this isn't available via an VM set top boxes.

O2 Extras: Get up to 6 months on us depending on eligible tariff you select (“Extra Period”). Up to 6 months Extra Period: Cafeyn, McAfee, Audible Amazon Music Unlimited and Disney+. You’ll be automatically opted a paid monthly subscription after Extra Period: Cafeyn £7.99pm, McAfee £4.99pm, Audible £7.99, Amazon Music Unlimited £9.99, Disney+ £7.99pm. Opt out at any time. Offer may be withdrawn at any time. Charges applied to O2 bill & are subject to change. Eligibility & redemption: must purchase new eligible tariff direct from O2. Select Extra within 28 days of making qualifying purchase & redeem within 28 days of selecting Extra. You may not be eligible to select Partner if you hold an existing account with Partner. Must set up Partner account & agree to their terms of use. Excludes Amazon Prime Video for purchases made via a Virgin Media sales channel or O2 tariffs that are part of a bundle or service with Virgin Media.

Disney+: cannot benefit from more than one Extra Period. RRP £7.99pm. International Bolt On: direct with O2, terms & additional charges apply. Will apply for 36 months or until you leave, cancel or upgrade. Costs £1pm or is free depending on eligible tariff you select, £3pm thereafter. O2 Travel in our Inclusive Zone: Direct with O2, includes 120 minutes, 120 texts and data roaming in 27 selected destinations only (our Inclusive Zone), subject to fair usage at no extra charge. Non-commercial use only. No upper use limit on data but traffic management steps will apply. Will apply for 36 months or until you leave, cancel or upgrade. Terms & additional charges apply. Tariff eligibility criteria applies which includes being a UK resident, 18+. For how to claim & full terms: www.o2.co.uk/extras.