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Trying to delete watched recorded program

Morte
Up to speed

In I have one program which I have watched but despite repeated attempts it either reappears or I get the message something has gone wrong. 

19 REPLIES 19

roy247
Community elder

Hi Morte,

Using the TVGO app usually fixes this sort of problem.

 

Hi Thanks for the reply but I havtried on both my boxes and the TV go app

 

Any one got any other suggestions?

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Hi there Morte,

Thanks for your post and welcome back to the community.

Apologies for the recording deletion issue, can I ask what boxes you have?

Also are you receiving any error code?

Regards,

Kain

How would I find the make and model please? 

 

 

japitts
Very Insightful Person
Very Insightful Person

You've posted in the TV360 forum, so I'm going to take that as read - but perhaps first check - https://www.virginmedia.com/care/tv-fault/which-tv-box 

Then, do you have master or mini-boxes? Minis are half-the-height due to lack of hard drive..

1629411602364.jpg

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I have two masterTV360 boxes as per the image on the left

 

Only error messages are the ever helpful "" Oops something has gone wrong please try again later"

 

roy247
Community elder

I know you want to delete the program but are you still able to watch it, if you can't then it means the program has been deleted and it's just the entry that is still reoccurring which is why the TVGO app usually deletes it, I would try using TVGO again but if you tried using a mobile App try on a PC using this link when both boxes are turned on, or if you tried on a PC but not using the App then try the App. 🤞