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TV360 won’t load.

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Cr2Steve1
Joining in

on ‎25-09-2022 07:11

Trying to install TV 360 for several days. Screen now showing fault MA1/4/40 although the fault code is different from last attempt. Am at end of my tether, please help. 🙏

(I have tried rebooting several times and have deleted most recordings) 

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japitts
Very Insightful Person
Very Insightful Person

on ‎25-09-2022 08:12

This usually means there is a discrepancy between the software your box is trying to run, and that which your account is expecting.

Either way, it'll need VM to intervene to resolve. You can either call in for immediate assistance, or wait here (might be a day or so) for staff to assist.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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japitts
Very Insightful Person
Very Insightful Person

on ‎25-09-2022 08:12

This usually means there is a discrepancy between the software your box is trying to run, and that which your account is expecting.

Either way, it'll need VM to intervene to resolve. You can either call in for immediate assistance, or wait here (might be a day or so) for staff to assist.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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Cr2Steve1
Joining in
In response to japitts

on ‎25-09-2022 08:24

👍🏼👍🏼

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newapollo
Very Insightful Person
Very Insightful Person
In response to Cr2Steve1

on ‎25-09-2022 18:58

Hi @Cr2Steve1 

As per japitts advice - This error generally needs VM to update their systems or send out an engineer.

You could try the following as a few people have been able to complete the set up by either turning on and off their boxes, or by deleting recordings before trying again.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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