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TV360 Sound Loss

Brightone
Joining in

I've had VM for 2.5 years and it's worked fine. I have a Panasonic TV (TX-65GZ2000B) coupled with a Samsung soundbar (HQ-Q950T).  For 30 months this has worked fine with the TiVO box.

Last week I "upgraded" to TV360 and ever since I've had issues with sound output.  By way of background the VM box is connected by HDMI to the TV and then an eARC cable to the soundbar. 

The issue is that when I turn the TV off, then turn it back on again, I lose all sound. If I reset the soundbar by powering it off and on again, sound is back.  But only until I turn it off again after which it's back to resetting.  

I've isolated this to the 360 box by watching TV from the Freeview aerial and find I can turn it off and on again as often as I like.

I have a new contract so am about to exercise my 14 day cooling off period rights although I'd really prefer not to have to do that.  

10 REPLIES 10

Hi @Brightone thanks for your reply.

I'm really sorry to hear that you have decided to leave us as a result of this.

Please accept my sincerest apologies but we do hope to welcome you back in the future.

Many thanks

Tom_W