TV V360 Recording problems since upgrade

[pbeesley]

Hi,

I upgraded my package a couple of months ago now, Internet to 1gb and opted to upgrade the TV box to the new V360, which was just a software upgrade as I had the V6 box for TV anyway. 

The upgrade process failed and after a few resets and resetting to default I eventually got it working on the new 360 software, we set up new series links to our favourite shows and all worked well for a week. 

Since then it just stops playing recordings or just stops partway through watching a recorded show and I get an error CS2217. I have reset it numerous times and reset it to factory settings and it works for a couple of days and then just gives up again. The family have given up on it as It just can't be trusted. When it was a v6 box we regularly had shows on there for months and not a single issue. 

Can anyone help ?.

Thanks in advance. 

[Carley_S]

Thanks so much for joining me on private message @pbeesley, I have now booked you a visit  – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.

There will be no charge for this visit unless:
•    The technician diagnoses the faults as not being caused by our network/equipment 
•    The technician discovers that the fault or problem relates to your equipment
•    The technician discovers that the fault or problem relates to any system that we are not responsible for

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

[Carley_S · Accepted solution]

Hi @pbeesley

Thank you for updating me on private message. Hopefully this is all resolved for you now with the tech appointment. 

If you have any further issues on the service, please post back on this thread and we'll investigate, we'll be here to help if needed. 

Have a nice weekend. 

All the best,