on 20-01-2022 10:43
The volume is very low when watching TV via Virgin Media 360 compared with freeview via an aerial?
Answered! Go to Answer
on 26-01-2022 10:35
Are you using any third party equipment as in a sound bar or other audio equipment or is it directly from the TV? This was posted in another thread by newapollo and seemed to help with similar issues:
Settings > Audio & Video > Dolby Audio > Follow content.
You could also set that option to Always Convert or Disabled and see if that improves the sound. If that fails try a factory reset. To factory reset go to Settings (the cog at the end of the Home menu) > System > Factory Reset.
It's actually misnamed and only a partial system reset and not a complete factory reset. You are given 2 options
Rob
on 20-01-2022 22:41
Mine’s the same. Annoying!
on 23-01-2022 10:49
Hi @phammond2 and @Shuffler,
Thank you for your posts. I'm very sorry to hear you're both having some volume issues. Have you ensured that the cables are firmly and securely connected from the box to the TV? This can sometimes impact the volume.
Thanks,
on 23-01-2022 18:21
Virgin engineer connected my tv and 360 box
I wondered if there is a better setting?
on 26-01-2022 10:35
Are you using any third party equipment as in a sound bar or other audio equipment or is it directly from the TV? This was posted in another thread by newapollo and seemed to help with similar issues:
Settings > Audio & Video > Dolby Audio > Follow content.
You could also set that option to Always Convert or Disabled and see if that improves the sound. If that fails try a factory reset. To factory reset go to Settings (the cog at the end of the Home menu) > System > Factory Reset.
It's actually misnamed and only a partial system reset and not a complete factory reset. You are given 2 options
Rob
on 26-01-2022 18:14
Hi Rob, the volume works (obviously) but the other display settings which work when connected to an aerial do not seem to alter the image when viewed through my 360 box. This is not really a Virgin problem but more of a question for Sony?
on 29-01-2022 11:57
I set Dolby to Disabled and that solved the sound issue, Thanks
on 29-01-2022 17:02
I resolved my issue
Settings > Audio & Video > Dolby Audio > Disabled
on 08-08-2022 09:05
Settings > Audio & Video > Dolby Audio > Disabled
this path/option doesn't exist????
on 10-08-2022 09:14
Hello redcol
Thanks for posting. Checking this, it says the following;
Settings - Audio & Video - you have three options;
Best
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