on 17-12-2021 01:45
I have now had my TV 360 for 3 months
I press the TV button once, and the TV switches on
I have to press the ON button between 20 and 30 times in order to get the Virgin TV Box on
What is wrong?
on 17-12-2021 06:22
My virgin box is on all the time (to record shows). I press the white power-on button on the 360 remote - the TV switches on and I watch the programme.
Why are you switching your virgin box off?
17-12-2021 13:03 - edited 17-12-2021 13:05
Hi @mjkerr
The white TV power button on the left of the remote allows you to turn the TV on/off independently from the 360 set top box. Press once to turn off the TV and twice to turn it on.
The red set top box power button on the right of the 360 remote allows you to switch the 360 on and off.
If One Power is enabled (Settings > Audio & Video > One Power) you can turn on most TV's and connected devices at the same time as the 360 with the red power button, but only if they are compatible and connected using an HDMI lead.
on 18-12-2021 07:06
I am not switching the Virgin TV 360 box off
I am only using the TV button
It turns off both the TV and Virgin TV 360 box
I have tried everything to stop this from happening
on 18-12-2021 07:09
One Power = Off
on 20-12-2021 11:09
Hi @mjkerr,
I am very sorry to hear you're having some issues with your TV remote recently. The white power button on the top left will be to turn on the TV, and the red power button in the top right will be for the TV box.
Which one are you pressing?
Thanks,
on 20-12-2021 21:42
As above, I am only using the TV button
The button in the top left hand corner
I do not use the Power button
The button in the top right hand corner
on 20-12-2021 21:45
Pressing the TV button, the TV switches on
I then press the Power button, no response
Press the Power button, no response
Press the Power button, no response
Press the TV button, the TV switches off
Press the TV button, the TV switches on
Repeat the middle section until the Virgin TV box switches on
on 20-12-2021 22:07
@mjkerr wrote:One Power = Off
You need to set One Power to ON to get the red power button to work.
Go to Settings > Audio & Video > One Power - set it to ON
20-12-2021 22:20 - edited 20-12-2021 22:24
@newapollo wrote:
@mjkerr wrote:One Power = Off
You need to set One Power to ON to get the red power button to work.
Go to Settings > Audio & Video > One Power - set it to ON
So to be clear here, The red power button should always turn the 360 box on and off no matter the One Power setting.
One Power is whether the red button will also turn on or off the TV (assuming the box has detected it)
The white power button will only turn the identified TV on and off no matter what the One Power setting is.