TV 360 problems

[Stanl]

After many days of contemplating I finally ditched Sky for Virgin TV 360.

I have had it one day and already I am having regrets.

Constantly getting CS2004 error code, BT Sport Ultimate doesn’t work at all and my Mini box cannot play any HD Channels whatsoever.

I’ve unplugged cables rebooted devices all morning and the coax signal on the mini box says it’s bad and on the main box it’s good so no real change.

One day and so much fuss and so many problems.

Should I be getting them back out to check everything again or just hope things settle down.

So disappointed at the moment.

[Stanl]

Apologies for not responding sooner but there have been developments in so much as I had a top notch technician out to my house on Monday to do a full check.

The underground cable had failed and required a full re-pull and rewire and the TV is now really good on both boxes as they were installed by the Virginmedia team.

My broadband seems to be very patchy at the moment because I should be getting 600mb but this morning it is 82mb last night it was 550mb so I’m going to see if it settles down a bit and if not I’ll request another engineer visit.

Broadband has always been perfect and constantly at 160 - 200mb prior to my upgrade and since then it has been extremely patchy.

Moving house in a few months and there is VM fibre broadband where I am going to so I may just put up with it for a while. 😊

[Martin_N]

Thank you for keeping us posted Stanl. 

What device are those speed checks on? And is it on a Wired or Wireless connection?

^Martin

[Stanl]

The speed tests were done wirelessly using Ookla Speedtest.

I know wireless isn’t the right way to do it because it should be hardwired via Ethernet for greater accuracy.

one question I do have is why are the speeds so different between 2.4 and 5Ghz?

I am getting 500+ Mb on 5Ghz and 80-85 Mb on 2.4Ghz both readings being wireless.

It just seems like a great disparity between the 2 readings.

[Lee_R]

That is very strange Stanl.  Are these tests being done in the same room as the hub?  Or are they being done over a variety of different rooms all over the property?

Regards

Lee_R

[Stanl]

Sorry only just seen this.

The tests are being done right next to the router.

[newapollo]

Hi again Stanl,

Since to wireless signal on 5GHz signal is good and the 2.4GHz rather poor, have you tried using  an app such as wifi analyzer which tells you the strength of the channel you are connected on, and also shows other channels so you can decide if you want to change the channel number on your hub?

This may help find a 2.4GHz channel that is less congested and thus give you a higher speed.

Advanced Settings > Wireless > Wireless Signal >  beneath both the 5Ghz and  2.4GHz sections click on the manual button, and in the drop down box click on the channel number you want to change it to, then scroll down and  click on Apply Changes.

[japitts]

If you're having problems with specifically your broadband or WiFi, it'll be worth splitting that off into a new post in the broadband forum - some forum users who specialise in those issues won't be looking at posts in the TV boards.

[Stanl]

OK will do.

[Martin_N]

Hi Stanl,

Have you been able to try the suggestions by newapollo?

^Martin

[Stanl]

Hi Martin

Not as yet, been unbelievably busy so not had chance yet but will check it out in the next few days.