on 23-02-2021 19:43
Our 360 keeps nagging us to tell us it's found a new device it can pair with our remote. It gives a popup top right with the options of pair or dismiss.
The TV is paired with the remote and everything else works just fine. How to you stop it popping up this nag screen each time?
on 26-02-2021 08:40
Hi arnie_oli, thanks for the message and sorry to hear that you are having issues with the remote pairing. Can you see if both the box and TV have been paired, if so please unpair and pair the devices again to see if you are getting the same issue? Chris
on 26-02-2021 09:15
Yes the tv and 360 are paired just fine. The remote operates the tv and knows it is connected
on 26-02-2021 09:32
Hi arnie_oli, can you confirm if this is still an issue for you? ^Chris
on 26-02-2021 10:08
Sorry meant to say, yes it is still a problem. The 360 and TV have been paired since install and work just fine together (remote turns TV off, adjusts volume etc). The 360 just still nags to tell me that it's found something else to pair with.
I'd just like to turn off this nagging screen prompting me to pair with something that I don't want to.
on 26-02-2021 10:44
Does anything change when you turn the audio description off on the box?
Chris
on 27-02-2021 20:57
Well I have paired the remote with the TV again. IT was already set up for our TV.
The audio description thing is off anyway. Lets see if the annoying nag screen reappears.
There really ought to be a way to stop it scanning for devices it thinks you want!
on 28-02-2021 18:49
And just to confirm... it's back.
Still getting the annoying nag screen asking me to pair with the new device it's found.
It'd just be nice to turn off the scanning feature or tell it to stop!
on 28-02-2021 20:36
Hi Arnie
What device is it asking you to pair with ?
on 01-03-2021 10:16
Sadly it doesn’t tell you. It just has this pop up that says it has found something which either allows you to scan or dismiss. The scan option takes you to the pairing menu in settings.