on 09-02-2022 12:58
Had new phone, tv and broadband installed last week. TV worked fine for 3 days, but now can't get TV without "No signal" error message. Have to re-boot the system to get a picture and it resumes to "no signal" every time I switch TV off. A very quick "ethernet" fault message pops up on reboot, but goes off before I can read it!
on 09-02-2022 14:21
Hi @dramont
Make sure the source eg HDM! 1,2, 3 or 4 are correct. You can check the source by using the Tv input button at the bottom of the 360 remote (just above the blue button)
Is anything listed under Check Service Status at the top of the page?
You can also run a check on your equipment from there.
Double check all the connections especially the white coaxial cable and make sure it's connected to your 360.
Was your 360 connected by ethernet or WiFi? If it was ethernet check the cable is connected to both the router and 360, also try a different ethernet cable.
If you were connected by ethernet unplug the ethernet cable from the 360 and see if you can connect using WiFi.
If you were connected via WiFi then attach an ethernet cable and try and connect that way.
Have you changed the WiFi network name and/or WiFi password on your hub?
on 09-02-2022 17:37
Without a VM-error code associated with it, "no signal" is usually your TV reporting no video input on the relevant HDMI port.
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on 13-02-2022 11:01
Hi @dramont, thanks for your post although I'm sorry to hear you're having issues getting a picture on your TV.
As @newapollo and @japitts have said, can you check if your TV is on the right source please?
Commonly, your input needs to be on HDMI 1, 2 or 3 (of 4 if you have this amount of HDMI ports). If you're unsure which source/input to choose, the best way of being sure of this is to check your TV where your HDMI lead goes into. Generally, the port that it is plugged into has "HDMI 1" etc written on it.
Please let us know if you need any further help!
Many thanks