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LordDave · ‎11-06-2022

Hi team, I have the full bundle, recently my sound was playing up, Virgin sent me a new 360 handset. All works fine except bottom right button, source.

I am unable to switch to CCTV or Amazon Prime or my DVD what can I do? Pudding the button does nothing

newapollo · ‎11-06-2022

Hi @LordDave

Try pairing the remote again. Don't accept the first TV code that works but try a few more.

Also, you may need to turn HDMI Control( or HDMI-CEC) to ON on your TV

Dave

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Ernie_C · ‎11-06-2022

Source control is to do with your TV so I would check the TV 360 settings to check that your TV type is correctly input.

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newapollo · ‎11-06-2022

Hi @LordDave

Try pairing the remote again. Don't accept the first TV code that works but try a few more.

Also, you may need to turn HDMI Control( or HDMI-CEC) to ON on your TV

Dave

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

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