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Soundbar problems

JudyB2366
Joining in

on ‎24-11-2021 12:30

I have got a soundbar but when using v360 box the sound keeps going off for a couple of seconds then comes back on.. I have tried a new HDMI leaf and a different socket.

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24 REPLIES 24

newapollo
Very Insightful Person
Very Insightful Person

on ‎24-11-2021 12:49

 Hi @JudyB2366 

Go to Settings > Audio & Video  >  Dolby Audio >

There are 3 options, Always Convert,  Follow Content and Disabled.

Try each one and see if this fixes the issue. I have mine set to Follow Content and have no problems.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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JudyB2366
Joining in

on ‎25-11-2021 07:39

Thanks I will try that

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JudyB2366
Joining in

on ‎29-11-2021 15:05

I have tried going to settings and trying what you advised but still no better

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Ashleigh_C
Forum Team
Forum Team
In response to JudyB2366

on ‎01-12-2021 15:45

Hi there @JudyB2366

 

Thank you so much for your post and welcome back to the Community! 

 

I'm so sorry to hear you are facing this issue with your sound! 

 

Can I ask if you are noticing any issues with sound when the box is not connected to the sound bar at all? 

 

Thanks again. 

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JudyB2366
Joining in

on ‎02-12-2021 08:35

The sound only seems to play up now when we use the sound bar and the virgin box together.there was a problem with the virgin box but they seem to have fixed that. if we use the sound bar with the DVD player then the sound is perfect.

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Kath_F
Forum Team
Forum Team
In response to JudyB2366

on ‎04-12-2021 10:34

Hi JudyB2366, 

Thanks for coming back and confirming that the sound is working fine on the Virgin TV box when the soundbar isn't connected. 

I've had a look at the box stats today to see if there is anything to suggest an issue with the 360 box itself but it's not bringing any stats. Can you ensure the box is switched on and left on so we can run some further checks on it? Just post back here once it's on and leave on until we reply back. This will give us a chance to run some tests and check things further. 

Many thanks,

Kath_F ✨
Forum Team

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dano0709
On our wavelength
In response to Kath_F

on ‎19-10-2022 18:44

Hi, 

 

I am having the same issue. Although when I connect initially the sound works for between 5-10 seconds. It then goes mute. I have tried all settings (follow content, pcm 5.1, pcm 2.0) and this does not solve the issue. 

I have tried the sound bar with another device and can confirm it works fine. 

I can also confirm there is usually no problems with my virgin box up to now. 

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Rufus57
Up to speed

on ‎19-10-2022 18:50

May not be the ideal solution but can you connect your soundbar via optical rather than HDMI to see if that makes a difference?
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Rufus57
Up to speed
In response to Rufus57

on ‎19-10-2022 18:52

May not be an ideal solution but can you connect your soundbar via optical rather than HDMI to see if that makes a difference?

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