Sound and picture dropout

[Cruisemonster]

Just upgraded my V6 box to 360 and it’s now dropping out sound and picture. Any solutions?

[Zak_M]

Good morning @Cruisemonser 

Welcome to the forums and thank you for taking the time to post. 

I am sorry to hear that you have had some issues with your services. 

I have managed to take a look over your account and can see you have had a replacement sent out to you, is that correct? 

Kind regards,

Zak_M

[Cruisemonster]

Yes but the problem persisted with the replacement. However, I’ve solved it by replacing the HDMI cable with an 8k rated one. 

[Gareth_L]

Thanks for the update Cruisemonster

Apologies for the issues this has caused you 

Gareth_L