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Some functions on the remote are not working.

Dialled in

When using voice activation for 'recordings', the up and down arrows to the 360 remote don't work when trying to go up and down the list. They work OK when using Guide. Any ideas why this would have stopped working?


Community elder


I would try a factory reset of the 360 selecting the keep recordings option, sounds like overkill but has fixed similar problems for me.

It's only a partial system reset and not a complete factory reset. You are given 2 options,

Keep Recordings
Format Disk

Choosing Keep Recordings, means you won't lose your recordings and any planned recordings or series links you've set up, but you will have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again, also Match frame rate and Standby power consumption will go back to their default settings if you have changed them.

Forum Team
Forum Team

Hi there @pot-shadley 

Thank you so much for your post and welcome back to the forums. 

I am so sorry to hear that you have faced issues with your 360 box and a big thank you to roy247 for their excellent advise so far. Have you been able to try this at all?

The problem solved itself in the end in that the functions came back. No idea what changed.