Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Software Update

JAK92
On our wavelength

on ‎21-07-2021 21:34

I saw some people have now got 4.34 update however mine for some reason is stuck on 4.31. Anyone know why and if there's a way to force an upgrade? Preferably without losing any recordings? 

0 Kudos
15 REPLIES 15

JAK92
On our wavelength
In response to Anonymous

on ‎22-07-2021 11:08

@Anonymous wrote:
@JAK92 wrote:

I saw some people have now got 4.34 update however mine for some reason is stuck on 4.31. Anyone know why and if there's a way to force an upgrade? Preferably without losing any recordings? 

Have you tried a reset? I updated both my boxes last week by doing this. You’ll have the option to keep your recordings and most settings are retained - worth a try.

Since January, I’ve noticed that they tend to be available generally three weeks after people first report receiving them. They also tend to roll out early on a Tuesday. 

Yeah just done it and it randomly popped up a message saying audio settings may have being changed with this update I thought oh good it's worked but checked and still stuck on 4.31

0 Kudos

Anonymous
Not applicable
In response to JAK92

‎22-07-2021 11:30 - edited ‎22-07-2021 11:30

@JAK92 wrote:
@Anonymous wrote:
@JAK92 wrote:

I saw some people have now got 4.34 update however mine for some reason is stuck on 4.31. Anyone know why and if there's a way to force an upgrade? Preferably without losing any recordings? 

Have you tried a reset? I updated both my boxes last week by doing this. You’ll have the option to keep your recordings and most settings are retained - worth a try.

Since January, I’ve noticed that they tend to be available generally three weeks after people first report receiving them. They also tend to roll out early on a Tuesday. 

Yeah just done it and it randomly popped up a message saying audio settings may have being changed with this update I thought oh good it's worked but checked and still stuck on 4.31

The way Virgin roll out updates is very strange. There was clearly an issue with V.32, hence why it was skipped for most. Sometimes, one box will update and the other won't etc. And it's weird how some seem to be stuck on V.31, whist others are now on V.34 🤦‍

0 Kudos

JAK92
On our wavelength
In response to japitts

on ‎22-07-2021 13:47

@japitts wrote:

@JAK92 

In no particular order..

https://community.virginmedia.com/t5/Virgin-TV-360/Has-there-been-an-update-to-the-360-box-software/... 

https://community.virginmedia.com/t5/Virgin-TV-360/Software-Update-4-34/td-p/4776628 

https://community.virginmedia.com/t5/Virgin-TV-360/Software-Version-4-33/td-p/4751539 

https://community.virginmedia.com/t5/Virgin-TV-360/360-box-restarts-at-09-35-every-day-recently/td-p... 

Really odd I guess those that are still on orhave being rolled back to 4.31 just now have to play the waiting game with Virgin to push out the 4.34 update to our boxes then? Really really weird situation! 

0 Kudos

JAK92
On our wavelength
In response to Anonymous

on ‎22-07-2021 13:48

 

@Anonymous wrote:
@JAK92 wrote:
@Anonymous wrote:
@JAK92 wrote:

I saw some people have now got 4.34 update however mine for some reason is stuck on 4.31. Anyone know why and if there's a way to force an upgrade? Preferably without losing any recordings? 

Have you tried a reset? I updated both my boxes last week by doing this. You’ll have the option to keep your recordings and most settings are retained - worth a try.

Since January, I’ve noticed that they tend to be available generally three weeks after people first report receiving them. They also tend to roll out early on a Tuesday. 

Yeah just done it and it randomly popped up a message saying audio settings may have being changed with this update I thought oh good it's worked but checked and still stuck on 4.31

The way Virgin roll out updates is very strange. There was clearly an issue with V.32, hence why it was skipped for most. Sometimes, one box will update and the other won't etc. And it's weird how some seem to be stuck on V.31, whist others are now on V.34 🤦‍

Makes zero sense. As I say i'm guessing those on 31 have to just wait now for Virgin to get their act together! 

0 Kudos

turbine
Superfast

on ‎30-07-2021 09:32

Thanks to the ModTeam for their support with this problem.

Both boxes updated to 4.33 and have been fine since.

0 Kudos
Top