on 22-07-2022 13:56
My contract is up in September and a return to Sky is looking very tempting at the minute.
09-02-2023 20:20 - edited 09-02-2023 20:22
@EesaC wrote:Does Sky Sports Main Event UHD look washed out for anyone else too?
The picture is sharper but the colours are all faded, even the menu of the 360 box is faded when this channel is selected.. Using a Samsung KS7500 SUHD TV - I don't know if it's a picture or HDR setting that needs to be changed
I have the same issue on a Samsung Q80T, which, according to the specs, does support HLG. The virgin box menus all look grey and washed out when in the sky sports uhd channels only, very odd. Not really sure if I’m supposed to change a setting somewhere or something. I’ve never noticed this issue on any other 4k channels or content before. If anyone else has/had this and/or has managed to resolve it, please let me know! Cheers
on 09-02-2023 20:26
Hi all.
I’m also having the same issue with Sky Sports Ultra HD. I have a Blaupunkt 4K tele (not the greatest I know but has no issues with BT Sport Ultimate etc).
When watching Sky Sports Ultra HD the picture is dull/darker. Video output is set to 2060p. Played about with the HDMI settings also. So I feel like this may be an issue at Virgin’s end.
Any help appreciated.
on 10-02-2023 05:19
Re: washed out colours. Notice how when you rewind or fast forward the channel, a split second has the colours return to normal before being washed out again.
on 10-02-2023 09:02
Did they think you meant milk? 🙂
on 10-02-2023 11:24
@elpho3nix wrote:
@EesaC wrote:Does Sky Sports Main Event UHD look washed out for anyone else too?
The picture is sharper but the colours are all faded, even the menu of the 360 box is faded when this channel is selected.. Using a Samsung KS7500 SUHD TV - I don't know if it's a picture or HDR setting that needs to be changed
I have the same issue on a Samsung Q80T, which, according to the specs, does support HLG. The virgin box menus all look grey and washed out when in the sky sports uhd channels only, very odd. Not really sure if I’m supposed to change a setting somewhere or something. I’ve never noticed this issue on any other 4k channels or content before. If anyone else has/had this and/or has managed to resolve it, please let me know! Cheers
A couple of things to check, as it sounds as if your TV is using the wrong colour space, similar to an older TV.
One other thing to look at. On your TV have a look at the iPlayer on the TV and look at Blue Planet II. On a compatible TV that will be HLG HDR (the iplayer will tell you if it is) - and manufacturers are more likely to have these things set up correctly for the internal apps. Then have a look at it through the iPlayer on the Virgin Media box - does it look the same with the same indications on the TV? Is one or both still washed out?
It may be worth having a look at https://www.bbc.co.uk/rd/blog/2018-07-hdr-uhd-television-picture-quality-settings-guide
11-02-2023 15:44 - edited 11-02-2023 16:08
I tested this out of curiosity.
Tv app plays in hdr 360 app sdr
on 11-02-2023 18:06
@jamesredfern wrote:I tested this out of curiosity.
Tv app plays in hdr 360 app sdr
Hi James,
Are you talking about iPlayer and Blue Planet 2?
The app plays it back in HDR HLG on both my LGTV and on my 360
on 11-02-2023 19:19
Yep. The 360 iplayer app doesn't play back in hdr. Not bothered, though, as everything else does and very well.
on 11-02-2023 19:28
Not seen this advertised by VM, I wouldn’t have known about it unless from here
on 11-02-2023 19:58
Silly isn't it. It's a big thing and something we've all been waiting for.
I only discovered by chance whilst flicking through the guide. Immediately Googled it and ended up on this thread.
7 extra a month its costing me now.
The picture makes HD look like sd. Main event HD is woeful and I hope virgin do not reduce the bitrate of uhd because so far its been great for live football! Can't wait for the f1 assuming it's shown on one of the channels.