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Noonan119_ · ‎13-09-2022

I’ve tried to enter the serial number and it just doesn’t work says unable to find tv

newapollo · ‎15-09-2022

You don't need to enter the serial number to pair the TV and 360.

Please try entering the 4 characters listed after the TV sceen size.

For example if it was model 55BJ3I then enter BJ3I - if it was model C50BJ5KF2FB then enter BJ5K or if it was model C65BJ5KF2FB then enter BJ5K

Dave

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Chris_W1 · ‎15-09-2022

Hi Noonan119, thanks for the message and welcome to the forums.

Does the following link here help?

Chris

newapollo · ‎15-09-2022

Hi @Noonan119_

You don't need to enter the serial number to pair the TV and 360.

Please try entering the 4 characters listed after the TV sceen size.

For example if it was model 55BJ3I then enter BJ3I - if it was model C50BJ5KF2FB then enter BJ5K or if it was model C65BJ5KF2FB then enter BJ5K

Dave

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Noonan119_ · ‎15-09-2022

Thanks everyone it worked the last comment so thank you again

newapollo · ‎15-09-2022

Hi aghain @Noonan119_

Thanks fro the update, glad it's all working now.

I must admit it's very confusing setting it up.

There is a https://www.virginmedia.com/help/tv/virgin-tv-360 page which may be useful going forward, but any other queries just create a new post.

Stay safe and take care.

Dave

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

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