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Dazza123
On our wavelength

‎02-12-2021 21:22 - edited ‎02-12-2021 21:36

I come home today to find my 360 box searching for channels, after waiting 10 mind or so with no change i went through the reset process but kept recordings,  everything seemed fine but suddenly a number of recordings are telling me to subscribe when I go to watch them. Right now I'm trying to watch 'I'm a celebrity....' whilst it's recording, but from the start. Ots asking me to subscribe rather than letting me play it, although I can watch it live, any ideas?? Just checked and I'm on the Maxit TV package so shouldn't be any issues 

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6 REPLIES 6

newapollo
Very Insightful Person
Very Insightful Person

on ‎02-12-2021 22:03

Hi Dazza123,

It's possibly linked to the nationwide outage.

https://www.virginmedia.com/help/outage 

 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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japitts
Very Insightful Person
Very Insightful Person

on ‎02-12-2021 23:02

If live TV is working but additional services aren't, there's a very good chance it's related to the ongoing issues.

At the very least, VM are unlikely to be able to progress certain individual issues until that's resolved

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Dazza123
On our wavelength
In response to japitts

on ‎03-12-2021 06:45

Thanks for that, didn't even think to check VM website,  haven't looked yet this morning to see if its fixed but due to all the issues I've been having I assumed it was linked 😀 

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Corey_C
Moderator
Moderator
In response to Dazza123

on ‎06-12-2021 10:59

Thanks for your reply and update, Dazza123,

 

It should be linked to the outages experienced last week, however let us know if you are still having these issues.

 

Cheers,

Corey C

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Dazza123
On our wavelength
In response to Corey_C

on ‎06-12-2021 11:01

Well this issue is fixed at least,  thanks 

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David_Bn
Forum Team
Forum Team
In response to Dazza123

on ‎08-12-2021 11:16

Do feel free to come back to us if you have anything further that needs addressing 

Kindest regards,

David_Bn

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