Replacement Remote Control Charge

[gdaniels215]

I have been charged for a replacement tv remote which surely should be free? It stopped working yet my new bill shows a £10 charge. I was not informed of the cost when calling to request a new one. 

[Paul_DN]

Hi gdaniels215,

Thank you for reaching out to us in our community and welcome back, sorry to hear you have been charged for a replacement remote control, I have been able to locate your account with the details we have for you and will be happy to help with this.

So I can help further I will send you a invite into a private chat, please click on the purple envelope to accept?

Regards

Paul.