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Remote not scrolling in Recordings

Dandayates
Joining in

Our remote has stopped scrolling in ‘Recordings’.  It’s just stuck in the top one and will go up to change the filters but not down through the list.

It worked originally, and it scrolls fine in other sections like the Guide list.

We’ve done a factory reset, but it makes no difference 🙁

Any help would be appreciated!

 

1 ACCEPTED SOLUTION

Accepted Solutions

roy247
Community elder

Was the factory reset a reset of the remote or box. If it was the remote I would try resetting the box from past experience.

It's only a partial system reset and not a complete factory reset. You are given 2 options,

Keep Recordings
Format Disk

Choose Keep Recordings, that means you won't lose your recordings and any planned recordings or series links you've set up, but you will have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again, also Match frame rate and Standby power consumption will go back to their default settings if you have changed them.

See where this Helpful Answer was posted

2 REPLIES 2

roy247
Community elder

Was the factory reset a reset of the remote or box. If it was the remote I would try resetting the box from past experience.

It's only a partial system reset and not a complete factory reset. You are given 2 options,

Keep Recordings
Format Disk

Choose Keep Recordings, that means you won't lose your recordings and any planned recordings or series links you've set up, but you will have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again, also Match frame rate and Standby power consumption will go back to their default settings if you have changed them.

You are indeed a wise owl!

This worked - thanks 🙂