on 28-06-2021 23:08
My recordings are constant buffering on one tv box
Only recently started doing this and used to lose connection all the time
Any ideas or is it the box . Been worse since upgrading which is very irritating
Answered! Go to Answer
on 09-07-2021 11:07
Can you see an issue then?
on 09-07-2021 11:22
The diagnostics did show some issues with the hub, yes, but not the TV box.
Cheers,
Coirey C
on 09-07-2021 11:54
Ok
The tv box lost connection fully last night and wouldn't connect at all . Maybe its a wifi issue from the hub causing it
on 09-07-2021 12:52
It is very likely, but let us know how it goes, gregav.
Cheers,
Corey C
on 20-07-2021 22:21
Had an engineer out who found a few issues with what was coming in.
However. Still getting the same issue i still believe its a box problem.
'Failed to play recording
Due to low bandwith we are struggling to play this recording. Cs2205
all diagnosticss sating everything is good
on 20-07-2021 22:50
Cs2202 now as well with diagnostics saying signal is high
on 20-07-2021 22:55
If this is only a problem when streaming recordings on your mini, then....
@gregav wrote:Due to low bandwith we are struggling to play this recording
....is a clue to the problem. The speed test is interesting, but by the looks is taken on another device (not your 360) and so has limited relevance.
I'd be interested in 2 tests:
1: To avoid doubt, are you checking the 360 network diagnostics screen? Settings > Network > Diagnostic. What's the full detail of what it says?
2: The same 360 <---> hub connection is used for all streaming services. How well does OnDemand work on the same box?
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 20-07-2021 23:13
Speed on the diagnostics says high and everything is green and good.
Have similar issues with on demand and netflix etc
on 20-07-2021 23:37
So this is looking like a wireless quality issue then.
I use a V6 have no direct experience here, but does the network diags screen give you an indication of whether it's picking up WiFi on the 2.4Ghz or 5Ghz band? Assuming you've got your SH in standard config, it'll seamlessly switch between them - my next test would be to test forcing the 360 onto both bands in turn to see if one of them performs better. That may mean separating out the SSIDs in your hub.
I would suggest testing another wireless device in the same location to compare speeds, but I think you've already done this and it has limited relevance when the 360 is what matters.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 21-07-2021 11:23
Hi @gregav
I'm running through my diagnostics and i'd like you to try the following:
From the network menu, select the ‘Connect to network’ option and then select ‘WiFi’
Once done select ‘WPS’ setup and press okay.
Once done, push the WPS button on the front of their hub.
Let me know how the box performs after this.
Regards