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Recordings buffering

gregav
Joining in

My recordings are constant buffering on one tv box

Only recently started doing this and used to lose  connection all the time

Any ideas or is it the box . Been worse since upgrading which is very irritating 

24 REPLIES 24

Can you see an issue then?

The diagnostics did show some issues with the hub, yes, but not the TV box.

 

Cheers,

Coirey C

Ok

The tv box lost connection fully last night and wouldn't connect at all . Maybe its a wifi issue from the hub causing it

It is very likely, but let us know how it goes, gregav.

 

Cheers,

Corey C

Had an engineer out who found a few issues with what was coming in.

However.  Still getting the same issue i still believe its a box problem. 

'Failed to play recording

Due to low bandwith we are struggling to play this recording.  Cs2205

 

 

 

all diagnosticss sating everything  is goodScreenshot_20210720-221704_Chrome.jpg

Cs2202 now as well with diagnostics saying signal is high 

japitts
Very Insightful Person
Very Insightful Person

If this is only a problem when streaming recordings on your mini, then....


@gregav wrote:

Due to low bandwith we are struggling to play this recording


....is a clue to the problem. The speed test is interesting, but by the looks is taken on another device (not your 360) and so has limited relevance.

I'd be interested in 2 tests:

1: To avoid doubt, are you checking the 360 network diagnostics screen? Settings > Network > Diagnostic. What's the full detail of what it says?

2: The same 360 <---> hub connection is used for all streaming services. How well does OnDemand work on the same box?

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Speed on the diagnostics says high and  everything is green and good.

Have similar issues with on demand and netflix etc

japitts
Very Insightful Person
Very Insightful Person

So this is looking like a wireless quality issue then.

I use a V6 have no direct experience here, but does the network diags screen give you an indication of whether it's picking up WiFi on the 2.4Ghz or 5Ghz band? Assuming you've got your SH in standard config, it'll seamlessly switch between them - my next test would be to test forcing the 360 onto both bands in turn to see if one of them performs better. That may mean separating out the SSIDs in your hub.

I would suggest testing another wireless device in the same location to compare speeds, but I think you've already done this and it has limited relevance when the 360 is what matters.

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Hi @gregav

 

I'm running through my diagnostics and i'd like you to try the following:

 

From the network menu, select the ‘Connect to network’ option and then select ‘WiFi’

Once done select ‘WPS’ setup and press okay.

Once done, push the WPS button on the front of their hub.

 

Let me know how the box performs after this.

 

Regards

Travis_M
Forum Team

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