on 12-04-2022 16:09
My recordings have been lost on my box twice ve on the space of 3 months plus the box is taken a substantial amount of time to start up if it does at all. Please help as losing my patience
on 12-04-2022 17:43
Sounds like your box is faulty, you can try doing a factory reset to see if that helps, you can select the option to keep your recordings if you have any, or select option 2 which will reformat the hard drive.
If or when the box deletes everything again then you will need to call Virgin on 150 from a Virgin phone, either mobile or landline, or 0345 454 1111 from any other phone to report a fault, or you can wait for a forum team member to pick this up which can be a few days.
on 14-04-2022 20:34
Hi @BobSand, thanks for posting and welcome back to our community.
Sorry to hear that you're having issues with your set top box retaining your recordings and also taking a while to start up. I would like to take a closer look into this on your behalf as I'd love to help you. I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.
Regards
Lee_R