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Recordings Being Deleted - twice

BobSand
Joining in

My recordings have been lost on my box twice ve on the space of 3 months plus the box is taken a substantial amount of time to start up if it does at all.  Please help as losing my patience 

2 REPLIES 2

roy247
Community elder

Sounds like your box is faulty, you can try doing a factory reset to see if that helps, you can select the option to keep your recordings if you have any, or select option 2 which will reformat the hard drive.

If or when the box deletes everything again then you will need to call Virgin on 150 from a Virgin phone, either mobile or landline, or 0345 454 1111 from any other phone to report a fault, or you can wait for a forum team member to pick this up which can be a few days.

 

Lee_R
Forum Team
Forum Team

Hi @BobSand, thanks for posting and welcome back to our community.

Sorry to hear that you're having issues with your set top box retaining your recordings and also taking a while to start up.  I would like to take a closer look into this on your behalf as I'd love to help you.  I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.  

Regards

Lee_R