Showing results for 
Search instead for 
Did you mean: 

Recording errors after update to 360

Joining in

I have updated my V6 box with 360, it worked fine for 24 hours then all recordings fail, no apps are able to play anything and although I can pause live TV when unpaused it jumps straight to live TV. I have already done the obvious usual stuff like check all the connections, reset, unplug from power and my internet is absolutely fine. Please help! 



If the apps aren't playing it does sound like a network connection problem, what do the 360 diagnostics say;

Press Home and go  to Settings > Network > Diagnostics.

Do you get any error codes or messages.


Forum Team
Forum Team

Hi Kb1 👋 welcome to community! Thank you for posting!

Sorry to hear about these issues with your TV box following the upgrade to TV360. 
As the community have mentioned it does sound as though the issue may be with the connection from the box to your broadband as the apps are primarily what is struggling. 

Were you able to try completing the 360 Network diagnostics? Please let us know how you got on with this! 

We can then offer further support if needed. Thanks for your patience in the meantime! 

All the best. 🌞


IMG_5969.jpegThis is my diagnostic. There is no fault with the broadband connection. The box is the fault. Seems to me the hard drive is broken! I have tried to use the live chat customer services but it is an absolute joke. I think I am ready to call it a day and just cancel the whole package now. Thanks anyway. 

I'm going to pop you a PM so we can take a closer look into this. 


Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs