on 11-03-2022 12:45
Did they say why because I have been advised that it doesn't matter which Hub is used and my Super hub 2 would be fine
Answered! Go to Answer
on 12-03-2022 13:11
if i was you stick to the hub 2 and forget the 360 by going anything we are having with the 360 don't go there nothing but trouble up to now 9 phone calls to vm and not one of them know what the other departments are doing about it.can't wait till our contract is up
on 11-03-2022 17:15
They said superhub2 was incompatible and required superhub 3 to work with v360, they did give me a technical reason but I have forgotten what it was as it was a while back and did make sense.
Had to ring a few times between various virgin customer services including Indian one who also confirmed superhub 2 and superhub 2ac were both incompatible with v360 as some virgin customer service saying it was and others saying it wasn’t….hmmm. I know.
Anyway I have not upgraded and will wait until virgin gives me a superhub 3 for free before updating my v6 box. ( which is clutching straws even for a loyal customer for over 40 years , been with them since they were Yorkshire Cable!
on 11-03-2022 18:09
on 11-03-2022 18:24
thanks Ben
I'm just reluctant to move from the superhub 2 to the superhub 3 because I heard mixed reports about the superhub 3 mainly bad ones and my superhub is fine. Today I was told tv360 works with superhub 2 but on here not.
That's my dilemma stick or twist because there's no going back to the superhub 2
on 11-03-2022 18:58
on 11-03-2022 19:04
Phone not issue don't use it.
Only interested in the superhub 2 tv360 compatibility to be honest.
on 12-03-2022 13:11
if i was you stick to the hub 2 and forget the 360 by going anything we are having with the 360 don't go there nothing but trouble up to now 9 phone calls to vm and not one of them know what the other departments are doing about it.can't wait till our contract is up
on 14-03-2022 14:55
Hi @MSPerry, thanks for your post.
I'm sorry as it appears you have been misadvised, the TV360 box is only compatible with Hubs 3 and above.
If you've got a Superhub 2 then the TV360 won't work with this I'm afraid, although Tivos and V6 boxes will. Generally though when the conversion order is processed, you'll get a Hub 3 with this to help as @BenMcr's suggested.
I hope this helps but please let me know if you need any further assistance.
Many thanks
on 14-03-2022 15:11
Hi Tom,
Thanks I have twice been advised today it will as long as I 50M line or above and I have 200M.
Can you provide as reason why? as I was advised on half a dozen occasions doesn't matter about the hardware? I am connecting it via Ethernet as well.
Shame because i have stuck with the Superhub 2 and declined the Superhub 3 because of so much negative feedback about the 3 and people wanting to go back to the 2.
Mark 🙂
14-03-2022 15:30 - edited 14-03-2022 15:31
@MSPerry wrote:Hi Tom,
Thanks I have twice been advised today it will as long as I 50M line or above and I have 200M.
Can you provide as reason why? as I was advised on half a dozen occasions doesn't matter about the hardware? I am connecting it via Ethernet as well.
Shame because i have stuck with the Superhub 2 and declined the Superhub 3 because of so much negative feedback about the 3 and people wanting to go back to the 2.
Mark 🙂
You have to remember that the posts you see on here from people slamming the Hub 3 as 'pants' is not a true reflection of its performance. People generally come to forums when they have issues so stands to reason you'll see more negative posts than positive ones.
FWIW - I have a Hub 3 and I have no issues with it. WiFi (I have a teenage son who online games - he never complains) is great as is its connectivity (all my tablets/phones/TVs/gaming consoles connect with no issues). I also get the speeds I pay for too (200Mb on a wired connection).
😉