Upgraded to 360 and picture/sound keeps on cutting out

[stuey2510]

im running v6 with tv360 software and samsung tv and this is happening to me couple of times an hour was fine till upgraded tried resetting the box but still happens

[japitts]

@stuey2510 

Better to start your own thread than add to someone elses 😁

Does this affect any particular type of content - live TV? Recorded programmes? OnDemand? Streaming apps?

What's the model of your Samsung? And is it connected via HDMI or optical?

[Akua_A]

Hi @stuey2510.

Welcome to back to our forums.

Sorry to hear you are having similar issues with your TV 360 sound and picture. We want to best help. Is the issue still ongoing today? Are you able to answer the great questions posed by @japitts ?

Thanks,

[stuey2510]

yes still ongoing happens intermittently goes black for a second and the sound stops at same time

usually with live/recoded tv

i think its a samsung ue50nu7400xxu

through the HDMI 

[Travis_M]

Hi @stuey2510

Do you have an alternative HDMI cable you could try using with the box?

Regards

[stuey2510]

changed hdmi to a better quality one and seems to have worked
thanks
stuart

[Paul_DN]

Hi stuey2510,

Thanks for reaching back out to us in our community and for the update, glad to hear a new better quality HDMI cable has resolved your issue, apologies again for any inconvenience caused trying to get this resolved.

If you do have any further issues please do not hesitate to come back.

Regards

Paul.