on 03-05-2022 14:17
Virgin, these posts go back to 2019 and you just keep saying you will pass on the information.... I'm in the same boat as a lot of people hard of hearing but 20/20 vision surely an option to reduce or enlarge the size should not be that hard an option, and even if the size can't be reduced do we need the black box and does the display have to be almost in the middle of the screen? Please sort, its massively frustrating trying to watch a lot of things when the view is blocked by the giant mid TV text box, and even moreso for my husband who doesn't need subtitles!
on 05-05-2022 16:05
Hi @susanms
Thanks for posting on our community forum!
We appreciate your feedback and we will always look to take this in when making updates and changes to our services. Sorry to hear you're unhappy, the forums are always monitored and the team may take this into consideration when making future changes.
Regards
on 10-05-2022 10:05
Hi,
Looking at the post linked, I'm assuming the problem happen on Live TV, did you face it on any specific channel?
on 10-05-2022 15:32
All of them really, its most invasive on itv news