03-08-2021 16:10 - edited 03-08-2021 16:16
@BeerT1 wrote:Hi. I have a main 360 and two 360's mini. The main 360 will record and playback with no issues. I can view recorded programs which have been recorded on the main unit on both 360's, but if I try to record from either of the 360's the light on the box flicks to indicate that it has received a signal from the handset but nothing appears on the screen.
I have also tried to record from the program menu and again nothing happens.
I have rebooted all units and the wifi hub, I have put all units in fast start and carried out a factory reset on each one. All three units are connected by Ethernet to the hub.... any further actions I can take would be greatly appreciated!
I have the same issue. It's impossible to set recordings from my mini. It used to work and stopped about 2 months ago. I reported this to customer services and they advised me Virgin are aware of the issue and working to fix it - it appears to only affect a few users. The problem is present via ethernet and Wi-Fi.
I personally believe it's a bug related to when the record command is sent from the mini over the network.
on 05-08-2021 21:16
Hi,
The mini is on and I will leave it on.
Yes, I can record fine from the main box.
Paul
on 06-08-2021 11:02
Hi @Paulina_Z,
Did your tests throw up anything? There are several users now reporting the same issue on the forum.
Many thanks,
Paul
on 06-08-2021 16:11
Hi Happyguy,
Thanks for your reply, I have checked your account and your mini box is unreachable, please ensure this is switched on so we can run the further tests
Zoie
on 06-08-2021 17:39
Hi Zoie,
Apologies, it dropped into standby. Please try now 🙂
Paul