All of the above error numbers that you've listed can be caused by a temporary internet service interruption.
As indicated by @Tom_F there was a wider area issue recently with broadband however that has since been deemed to be resolved.
CS3300 CS6600 are both service temporarily unavailable errors - these would occur if the internet was affected.
CS2401 appears when the apps are currently not available- again internet connection issues.
Errors CS9993 and CS9994 are displayed when attempting to access Replay/Boxsets & Movies or Apps when the VM Hub is offline or Ethernet / Wi-Fi connection is not present.
I would call the automated Service Status number 0800 561 0061 which often gives details of more local issues down to postcode level, and if the wider area broadband issue has reared it's ugly head again it would be listed on there.
Check the power and RF connections to your VM Hub are snug and tight, and ensure the white co-axial cable and ethernet cable (if applicable) are securely connected. If your 360 box(es) are connected over Wi-Fi, reconnect the box to Wi-Fi network from the “Network Settings” menu.
The other CS5600 error occurs while receiving a channel. Try to play another channel and check if the problem also exists with other channels. If the problem only occurs when playing one channel, try playing the channel again later.
If you are also having separate internet issues it would be a good idea to post your internet stats in the /Networking-and-WiFi Forum
Explain the internet issues, how the devices are connected, whether it's just wired or also wireless devices affected, and the learned guru's will be able to interpret and hopefully solve the problems.
Instructions of what to do in the below spoiler tab.
Don't login, instead below there click on Check Router Status
From the Router Status” page copy/paste 3 FULL sets of data onto here – from the Downstream, Upstream, & Network Logs pages.
You could also set up a BQM monitor atthinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you can post the link straight away.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and then click OK.
Dave
I don't work for Virgin Media. I'm a Very Insightful Person, I'm here to share knowledge. Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
Sorry to hear you've had an issue with your TV service since upgrading to 360.
What error message are you getting specifically? I understand that there was a wider area issue recently with broadband however that has since been deemed to be resolved. Are you still having problems with your broadband as well?
All of the above error numbers that you've listed can be caused by a temporary internet service interruption.
As indicated by @Tom_F there was a wider area issue recently with broadband however that has since been deemed to be resolved.
CS3300 CS6600 are both service temporarily unavailable errors - these would occur if the internet was affected.
CS2401 appears when the apps are currently not available- again internet connection issues.
Errors CS9993 and CS9994 are displayed when attempting to access Replay/Boxsets & Movies or Apps when the VM Hub is offline or Ethernet / Wi-Fi connection is not present.
I would call the automated Service Status number 0800 561 0061 which often gives details of more local issues down to postcode level, and if the wider area broadband issue has reared it's ugly head again it would be listed on there.
Check the power and RF connections to your VM Hub are snug and tight, and ensure the white co-axial cable and ethernet cable (if applicable) are securely connected. If your 360 box(es) are connected over Wi-Fi, reconnect the box to Wi-Fi network from the “Network Settings” menu.
The other CS5600 error occurs while receiving a channel. Try to play another channel and check if the problem also exists with other channels. If the problem only occurs when playing one channel, try playing the channel again later.
If you are also having separate internet issues it would be a good idea to post your internet stats in the /Networking-and-WiFi Forum
Explain the internet issues, how the devices are connected, whether it's just wired or also wireless devices affected, and the learned guru's will be able to interpret and hopefully solve the problems.
Instructions of what to do in the below spoiler tab.
Don't login, instead below there click on Check Router Status
From the Router Status” page copy/paste 3 FULL sets of data onto here – from the Downstream, Upstream, & Network Logs pages.
You could also set up a BQM monitor atthinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you can post the link straight away.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and then click OK.
Dave
I don't work for Virgin Media. I'm a Very Insightful Person, I'm here to share knowledge. Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
Yes, apart from the “spoiler” which I will look at when I have more time.
On the positive side most of the issues have resolved themselves, apart from the Netflix issue (drops out regularly) and the Soundbar compatibility issue for which I have a workaround (VM Engineer suggestion).
