on 08-04-2022 10:32
We are having exact same issue as olymicadam after upgrading to 360 everything used to work fine before. The bbc iplayer app just gets stuck on the opening screen how did we arrange for an engineer?
on 08-04-2022 10:48
I've moved your post to a new thread.
Do other internet-based functions on your 360 work ok? OnDemand programmes, other streaming apps etc?
This will help ID if this is an app-specific issue, or a general internet-connectivity one.
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on 08-04-2022 16:51
Yes netflix and amazon work fine
on 08-04-2022 17:00
So if some apps work and others don't it's not an internet connectivity issue. The obvious first thing, if you've not already, is to reboot your box.
If that doesn't solve it - can you clarify which apps are having problems? Your post was split off from someone else's thread, so it may be useful to establish what your specific issues are.
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on 08-04-2022 18:17
We tried rebooting the box several times
bbc iplayer get stuck in its opening screen
on 12-04-2022 08:54
Hi Ankush,
Thank you for your reply, I am sorry you are having issues with BBC player app, are all other apps working fine?
Do you have a screenshot/image of this ?
Zoie
on 12-04-2022 12:05
We only use netflix, amazon and bbc they all worked fine before the 360 upgrade
netflix and amazon work fine
i originally thought bbc was working as it was stuck on this open screen for ages and i gave up
then i thought let me see what happens if i wait for a few mins and it eventually went onto the choose and account page but it was stuck on there for a min
then loaded up this blank page after choosing an account
Before finally loading up program selection page
this all used to happen within seconds before the upgrade my children dont have patience to take this long to load up their fav bbc programs
even though we dont use it i thought id check itv
similar happen its blank screen for a few mins then the opening screen come on for a few mins
then program selection screen loads without any pics
then finally they load
We have turned out box on and off severally times is there anything else we can test??
on 12-04-2022 12:11
Even program selection in the itv app is awful take soo long
same with trying exit
Blank screen
on 14-04-2022 08:46
are you able to offer any help???
the program when we finally launch bbc keep freezing every few mins!!!
on 17-04-2022 15:16
Thanks for coming back to us @Ankush.
Are you having issues with live TV as well as the iplayer and ITV apps?
Are you having any broadband issues at the moment or when the problems occur?
Regards,
Steven_L