360 buffering

[Davjacs]

Afternoon 

I have the same issue with programs buffering. Two calls to help centre and two hours later - when told there is no problem- there is still a problem 

It looks and sound like a hard drive issue after researching on the web and on here

how do I bypass the call centre to get a replacement 360 box?

[japitts]

@Davjacs 

Firstly, rather than add "me too" to someone elses post, it's much better to start your own. I've done it for you now - rant over!

Righto then - what's the issue with your 360, what makes you think it's a fault?

In terms of your second question - VM staff respond to posts on here, but it's not a real-time service. It's primarily a community forum where the first responders are other users, and anyone wanting to help you needs to know details of your issue.

[John_GS]

Hi Davjacs

Thanks for posting and welcome to the community.

My apologies for the TV box issue. Is this happening with Live TV or recorded programs please? 

Best,

[Davjacs]

Hello,

it only happens with programme recorded to the box. It happens intermittently. The programme will freeze for a few seconds then resume. At other times when freezing it with skip the few seconds that it froze so you miss a few seconds of the show.

streamed programmes are unaffected, the play perfectly 

[japitts]

Are you watching the recording on the main box or the mini?

Remember the mini doesn't have a hard drive, it streams from the master. If you're watching on the master, it's only the HDD involved.

[Davjacs]

It is the main box that I am watching it on

[japitts]

So to clarify your issue thus far...

You don't have any problems with live TV - you've not mentioned anything so I'm assuming.

Programmes that you've recorded are problematic on the main box? Buffering isn't a symptom I'd expect from HDD issues, but anyhow.

Can you try watching a programme live, then press pause for perhaps 30 seconds. Now watch that programme "delayed" - it's effectively a recording.

[Davjacs]

Hello,

it doesn’t do this when I’ve paused and played back a programme. Only the odd time when recording a full hour. It’s as if a bad sector on the HDD is been used, creating the error.

but if it’s not the HDD, l will just have to live with it 

[John_GS]

Hi Davjacs

Thanks for coming back to me. 

I've attempted to do a diagnostic in the background but not been able to connect to the boxes. Are they switched off?

Also, is this happening on the main box or the mini box, or both?

Best,

[Davjacs]

Afternoon 

the box is on now and will be all evening 

It only happens on the main box