on 24-10-2021 21:09
I accepted a recommended upgrade to 360 delivered remotely three weeks ago. Since then I have only had live tv. No catch up,recordings or apps. Numerous calls but no resolution. Help!!!
Answered! Go to Answer
on 25-10-2021 20:54
Sorry don’t know re my neighbours and wouldn’t know how to check software.
on 25-10-2021 20:56
I think that I have no other choice but to find another provider that offers some customer service and cancel
on 25-10-2021 20:57
Hi again @Sara4
Using your 360 remote click on Home >Settings (the cog wheel on the right of the screen) >Network > Diagnostics
on 25-10-2021 21:13
So thank you both
I have now found the diagnostics screen.
All is the same until connection speed which says slow with an orange explanation mark.
the bottom of the screen gives an orange explanation mark above live tv hub The next two are greyed out
on 25-10-2021 21:51
Hi again @Sara4
It sounds to me like you are using a WiFi connection instead of an ethernet connection between the hub and the 360.
If so the WiFi signal may not be strong enough.
If possible use an ethernet connection instead.
Is your normal internet working OK, or are the speeds slower, and do you have drop outs on wifi devices?
I would also try calling the Service Status number on 0800 561 0061. This often gives details of more local issues down to postcode level.
on 28-10-2021 11:25
Hi Sara4,
It's disappointing to hear of the problems you're experiencing since upgrading to TV360, we understand the frustration this can cause and appreciate you taking the time to raise this via the forums.
From looking at your equipment and connection there does seem to ne an issue which will require a technician, I will send you a Private Message to get some more details from you.
Thanks
Rob
on 28-10-2021 13:27
You're welcome Sara4 🙂
Rob
on 31-10-2021 16:45
Hi
I cannot see in the tread if this has now been referred back to you for an engineer?
Sara
on 31-10-2021 19:23
@Sara4 wrote:I cannot see in the tread if this has now been referred back to you for an engineer?
Sara
Check the purple envelope in the top-right corner of the screen for a private message from the forum staff.
All account-specific info is done via PM not on the open forum.
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on 02-11-2021 19:35
Apologies about that @Sara4.
Have you checked the purple envelope located in the top right hand corner of the forum as advised by japitts?
If this doesn't help explain things, please let me know and we'll drop you another PM to advise further.
Thanks,
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