on 16-08-2022 16:31
There seems to be an issue with the Live tennis on the Prime Video App on the 360. If you select a match that is currently in play the stream does not start or give you an error. This is the same if you choose watch live or start from beginning. However, if you watch a recently ended match the video starts.
This only seems to be affecting the 360 boxes in the house as the live streams are fine on the prime video app on ipad and on firestick.
Is this a Virgin or Amazon issue?
on 16-08-2022 18:43
on 17-08-2022 13:17
I’ve rebooted both boxes and still not working.
Will call support when i can
on 17-08-2022 16:18
Hi @CalKlein
I've just checked on my 360, and tested and was able to watch the Murray v Norrie match without any problems.
on 17-08-2022 21:01
Yes, i double checked my two boxes and its all fine now.
must’ve been a minor issue
thanks