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Prime Video Live

CalKlein
Dialled in

There seems to be an issue with the Live tennis on the Prime Video App on the 360. If you select a match that is currently in play the stream does not start or give you an error. This is the same if you choose watch live or start from beginning. However, if you watch a recently ended match the video starts.

This only seems to be affecting the 360 boxes in the house as the live streams are fine on the prime video app on ipad and on firestick. 

Is this a Virgin or Amazon issue?

4 REPLIES 4

Roger_Gooner
Alessandro Volta

I checked this out on my V6, had the same problem which I resolved by rebooting the box.

--
Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360
My Broadband Ping - Roger's VM hub 5 broadband connection

I’ve rebooted both boxes and still not working.

Will call support when i can

newapollo
Very Insightful Person
Very Insightful Person

Hi @CalKlein 

I've just checked on my 360, and tested and was able to watch the Murray v Norrie match without any problems.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Yes, i double checked my two boxes and its all fine now.

must’ve been a minor issue

 

thanks