on 21-03-2022 09:47
My remote was working fine, controlling the Virgin box and TV. I changed the batteries in my remote when I had an on-screen message and then found that the volume etc. controls wouldn't work. I tried pairing the remote via the on-screen instructions, including entering the TV model number etc. to no avail. I had a look and thought that the remote needed a reset, so I did that (TV + 0 for 10 seconds) , but it didn't work so I did a factory reset (TV + <<) and then TV + 0, but now it doesn't work at all with the Virgin box or, obviously, the TV. It's a Samsung TV.
HEEEEELP!!!
on 21-03-2022 11:39
Resolved now - removed remote batteries, left out for a few minutes, replaced and, hey presto!!!
on 21-03-2022 13:53
Hi @Mymother
That's a strange one, but pleased to see you managed to pair the remote again.
Removing the batteries for a few minutes is the same as pressing and holding the TV and Rewind button for 10 seconds and will factory reset the TV 360 remote.
on 22-03-2022 11:41
@Mymother wrote:My remote was working fine, controlling the Virgin box and TV. I changed the batteries in my remote when I had an on-screen message and then found that the volume etc. controls wouldn't work. I tried pairing the remote via the on-screen instructions, including entering the TV model number etc. to no avail. I had a look and thought that the remote needed a reset, so I did that (TV + 0 for 10 seconds) , but it didn't work so I did a factory reset (TV + <<) and then TV + 0, but now it doesn't work at all with the Virgin box or, obviously, the TV. It's a Samsung TV.
HEEEEELP!!! HRBlock.com
Press Home.
Select Settings.
Select Pair remote with devices.
Select Pair TV and follow the on screen instructions.
on 24-03-2022 12:05
Hi @Mymother
Thank you so much for your post and welcome back to our community forums!
I'm so glad that this was resolved, I just wanted to make sure the issue hadn't reoccurred since your fix?
Thank you.