Ordered upgrade from v6 to 360 , no email confirmation after 48 hours

[shirleykitcher1]

I have ordered an upgrade from v6 to 360 but no email confirmation has been emailed after 48 hours, rang virgin yesterday they said wait another 24 hours still nothing has happened.

[Carley_S]

Hi @shirleykitcher1 

Welcome back to the community 

Sorry to hear that you've not received confirmation of your upgrade. 

Was this the contract that you have not received or confirmation of the upgrade in writing? You can see your contract summary on your online account in the billing section where is says 'View eContract details' and 'View CCS/CIS details'

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).