on 02-12-2021 17:37
New install this morning, phone and broadband up and running.
TV however..... can't view any channels despite the update saying channels are being restored in batches following the power outage. Reason - neither box has been activated.
I hope that VM will not be billing me from today.
on 02-12-2021 18:14
There is a national fault affecting TV service - see here
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on 02-12-2021 18:22
Worse than that, currently on the phone to them. It appears that they have screwed the order up completely. 😠
on 02-12-2021 22:51
After spending over 2 hours on the phone...
Where can I go from here??
on 06-12-2021 10:50
Hi thebarfly1972,
Thank you for your post, I am so sorry to hear you are having issues with your services. I can see you have been in touch, have our team been able to assist you with this? Please let us know and we will do our best to help from here.
Zoie
on 06-12-2021 12:03
In a word, no.
So have cancelled the contract, even that was made as difficult as possible. Based on the whole VM experience to date, I am cynical as to whether or not this has been actioned.
on 08-12-2021 12:16
Sorry to hear you've cancelled the account thebarfly1972. We understand the frustration and apologise for the overall experience received. From checking the account I can see you have contacted the team and your request has been actioned.
Rob