on 27-11-2021 14:42
Since doing the 360 upgrade on both of my boxes, they have been very noisy with their fans. Has anyone else had this/is it normal?
on 29-11-2021 14:44
Hi @bligh001g
Thanks for posting. No it's not normal for that to happen. Are both boxes well ventilated? Best,
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on 29-11-2021 22:29
Yes both boxes are well ventilated. They sit on my TV cabinet with nothing else around them. I haven’t moved them since they were installed
Thanks
on 03-12-2021 13:44
Hi @bligh001g
Thanks for coming back to us. Sorry for the delayed reply. Are the boxes still noisy? Please do let us know if we can assist further.
Best,
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on 03-12-2021 16:19
No problem. Yes they are still very noisy. I can hear them over the sound of the TV
on 06-12-2021 10:06
Hi bligh001g,
Thanks for coming back to us on this one and for confirming things.
We're sorry this is ongoing but we won't be able to fix this remotely so I would like to arrange for an engineer to come to take a look at this for you. I just need to confirm the address to ensure we are booking the visit on the correct account.
I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.
Thanks,