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No sound

Aoneill2604
Just joined

on ‎17-08-2021 15:34

I recently had my mini TV360 set up in my second room. There is no sound whatsoever coming from the TV. It’s connected via HDMI.

ive tried resetting the box, changing the hdmi cable, checking and changing audio settings and moving the box upstairs- nothing seems to work. The TV has sound through other cables and I used to have this TV cabled into my main TV360 box and it worked fine. Help please!

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3 REPLIES 3

newapollo
Very Insightful Person
Very Insightful Person

on ‎17-08-2021 17:07

Hi Aoneill2604,

Have you tried swapping the 360's around to see if the issue follows the box?

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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KeithLeonard
Fibre optic

on ‎17-08-2021 19:07

I know it seems daft, have you checked that you haven't accidently switched on themute button?

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Akua_A
Forum Team
Forum Team
In response to KeithLeonard

on ‎20-08-2021 09:16

Hi @Aoneill2604,

 

Welcome to our community forums and thank you for your first post.

 

Sorry to hear about your lack of sound on the mini box. Have you tried the great advice give by both @newapollo and @KeithLeonard? Does the issue persist?

 

Please get back to me when you can.

 

Thanks,

Akua_A
Forum Team

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